1. Information We Collect
We may collect information that customers provide when requesting or receiving services, including their name, phone number, email address, details necessary to coordinate a requested service, and records of communications with our team. We may also collect limited technical information when someone visits this website.
2. How We Collect Information
Information may be provided directly during telephone conversations, in-person interactions, email exchanges, customer service requests, and other communications associated with our services.
3. How We Use Information
We use information to respond to inquiries, coordinate and deliver requested services, provide customer service, send authorized informational service messages, maintain appropriate business records, and meet applicable legal obligations.
4. Information Sharing
We do not sell customer information or share it with third parties or affiliates for promotional or marketing purposes. When necessary to provide a requested service, we may engage service providers who process limited information for legitimate operational purposes and under appropriate confidentiality safeguards.
Mobile messaging privacy. Mobile opt-in information and SMS consent are not shared with third parties for any purpose. Any information sharing described elsewhere in this policy excludes mobile opt-in data and SMS consent. Customer information is not shared with third parties for their promotional or marketing purposes.
5. SMS Communications
Our SMS program is informational and conversational. Customers may receive customer service communications, responses to inquiries, service coordination messages, and general updates concerning services they have requested, after providing express consent. We do not use this SMS program to send marketing or promotional messages.
Customers may opt out of text messages at any time by replying STOP or CANCEL. For assistance, reply HELP. Additional program information appears in our SMS Terms & Conditions.
6. Data Security and Retention
We use reasonable administrative and technical measures intended to protect personal information. We retain information only as reasonably necessary for the purposes described above and to meet applicable recordkeeping obligations. No method of electronic communication is completely secure.
7. Your Choices and Requests
You may contact us to ask about personal information we hold, request a correction, or inquire about applicable privacy choices. We will review requests consistent with relevant legal and business obligations.
8. Updates to This Policy
We may update this policy as our services and practices evolve. The latest version will be available on this page with its effective date.
9. Contact Us
For privacy questions, contact MACIAS LOGISTICS LLC. by email at e.lopez@maciaslogistics.com or by telephone at +1 (305) 615-6007.
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